My Order

How does the order process work?

Placing an order with Foundry is very easy. All you need to do is follow these steps:

1.  Choose the product category.

2.  View the product(s) that interest you. With a single click, you’ll be able to enlarge the photo and see the materials used, details, sizes available, color variants available, price and more information.

3.  Select a product and add it to your basket. Then, you’ll be able to choose to continue shopping or go to the check-out. Enter the delivery address to which you want us to ship your order.

4.  Select a payment method: Credit card (Visa, MasterCard) and Debit Card/ Gcash.

5.  Confirm the order.

6.  You’ll receive an email confirming your order, and another when it ships – together with a tracking link so you can check its status.

How do I find my order number?

Your Order

If you have a Foundry account, simply log in and select “My Orders” in the drop-down menu under your name. There, you can find the order number! If you haven't created an account, no worries! You can create one anytime with the same email address used to place the order.

Also note that with every order, we send an order confirmation email, which is sent to the same email used to make the purchase. Be sure to check all inboxes as it can make its way to junk/spam folder! 

Gift Order

If you've been sent a gift, a gift receipt with the order number should've been included. Still can't find it? Send us an email at contact@wearfoundry.com with the gifter's name and their email address!

Can I cancel my order?

Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel your order upon request. 

Can I refuse my shipment?

Should you choose to refuse the delivery of your order in instances when you are not available at the time of delivery or if you change your mind, you will be responsible for the return shipping fee charged to Foundry. Keep in mind that this amount is dependent on your region. For paid orders, the amount will be deducted to your payment and for COD orders the amount will be charged to you and will be asked to pay for the shipping cost. If you want to make any adjustments to your address, please be sure to reach out to us at hello@gemlinejewelry.com before your order is shipped.

Can I update my order?

Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to update your order in time. 

If your order has not been shipped, please reach out to us at contact@wearfoundry.com with your order number and the details on the change. For engraved pieces, once the order is placed, we are not able to edit the order. Kindly note that we cannot guarantee that the change will be made as the order may have been already processed. 

Love & Engagement Collection (Engagement rings and wedding bands)

If you’ve changed your mind and would like to adjust your non-engraved Milestone Collection piece we ask that you reach out to us within 24 hours so we can alert our jeweller. Past 24 hours, we are not able to adjust the order. Keep in mind that any pieces that include an engraving are not eligible for cancelation once the order has been placed, or for return at any time.

Can I change my address?

Feel free to reach out to us within an hour of placing your order and we will try our best to accommodate the change before the order is processed. Kindly note that as our team works hard to get your order dispatched as quickly as possible, we are unable to guarantee the change. Once the order is shipped, Foundry is unable to change the address on our end. but you can follow below steps to submit special delivery instructions to the shipping carrier.

LBC

Customercare@lbcexpress.com

858-5999 

JT Express
You’ll receive an email directly from FedEx with the tracking information once the parcel is scanned into their system. Please follow the 'Manage My Delivery' portal link which allows you to request a pickup from a FedEx pickup point or a vacation hold for a longer period of time!
 

How can I track my order?

We want to allow you to track your orders at any time. As such, when we ship your order, you’ll receive a confirmation email with a link to track your order directly.

You can also visit the “Order tracking” section to check the status of your order.

If you have any questions or need to add more information for your order’s delivery, please get in touch. If the information has not been updated, check again after 24 hours to allow the courier to remotely manage your shipment.

I haven't received my order

When your order leaves our warehouse (average preparation time: 24-48 hours), you’ll receive an email with your tracking number and a link through which to check the status of your order and the courier name. If the information has not been updated, check again after 24 hours to allow the courier to remotely manage your shipment.

If the information is not updated, or if the courier claims to have delivered your order but you have not yet received it, please get in touch with our customer service team via email: contact@wearfoundry.com or a form from website

I have received the wrong product, what can I do?

What do I do if my jewelry is defective or I received the wrong order?

First off, our apologies! Please send your order number and a photo of the defective or incorrect piece to contact@wearfoundry.com. Our Customer Service Team will be happy to help resolve it!

We recommend that you get in touch with our customer service team through the email below, in order to exchange this for the correct product.

contact@wearfoundry.com

I have placed an order but have not received the confirmation email

Every time you place an order on our website, you’ll receive a confirmation email. If you don’t receive this, we recommend checking your spam folder. If you cannot find it, get in touch with our customer service team using the form/ email below:

contact@wearfoundry.com

I have an issue with my order (damaged delivered products or wrong product)

We recommend that you get in touch with our customer service team through the email below, in order to exchange this for the correct product.

contact@wearfoundry.com 

First off, our apologies! Please send your order number and a photo of the defective or incorrect piece to contact@wearfoundry.com. Our Customer Service Team will be happy to help resolve it!

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1.  Complete the return and securely repackage your merchandise. Cover or remove any original mailing address label or carrier barcodes from package. 

2.  Please send your return to: 

Roma 1989 Corporation

Attn: Returns

2101 Antel  Corporate Center 121 Valero Street, Makati PH 1630

3.  Ship your package using a trackable, insured shipping method. Gemline cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.

4.  You will receive an email once your return has been received and processed. Please allow 2 business days from the time we receive your return for it to be processed.

5.  In order to serve you most efficiently, we do not offer merchandise exchanges. Instead, you"ll get the right product or size fastest if you simply place a second order. Once we receive your return, we"ll send a gift card equivalent to the amount of your first order plus the shipping cost you paid. Please note that the shipping cost we will refund under this condition should not be higher that the return shipping cost we defined in our return policy.